January of last year, I was offered a job at a truck dealership with a significant pay increase. I took the job without realizing how bad tempered truck drivers can be when their truck is down.
I understand their trucks are their lively hood, and they need to get back on the road to make money, and yet they really could use a course in how to treat other people. This goes across the board with any customer service job.
Unfortunately, I didn’t take into account what it would mean for me to work in customer service. A few reasons I should have reconsidered:
- I’m an introvert
- Sensitive to other people’s feelings
- I have very little patience
It wasn’t long before the truck driver’s started yelling, cursing and complaining, on a daily basis. I left after only one year.
Drivers are either patient or there not. There’s no gray area. It’s black and white as far as my experience goes. I completely understand calling for updates on the repairs is normal, but some of these guys went past the point of harassment.
I’ve heard drivers threaten to harm one of my co-workers, and I have been cursed at personally many times. It didn’t help matters at all that the place was run horribly.
Working in this field, I encountered my first taste of sexual discrimination.
I was at the counter with a coworker (who’s a man) and he was on the phone. I was not on the phone. A male customer walked up to my counter wearing a white turban and his skin was dark.
I asked, “Can I help you?”
He looked at me and shook his head. Then he pointed to my coworker, who’s still on the phone and says, “I wait for him.”
“Was he helping you already?” I ask.
“You don’t want me to help you?”
He shrugged, shook his head and looked away. Five tense minutes went by while the man waited for my coworker.
Once my co-worker was off the phone I said to him, “He refuses to speak with me.” I got up and left the front counter.
It would not be the last time I was treated unfairly and it was usually from foreigners. My American brethren rarely discriminated against me however they were the ones most likely to be verbally abusive.
My morale started to drop dramatically when management began making changes within their ranks. It went from worse, to better, to even worse than before. The foreman became a problem when he started manipulating people, and shoving all his work onto others.
I know a lot of jobs can be like this but it was my first time experiencing anything like it. I’ve always had good bosses and a safe environment to work in. No job has ever given me chest pain until I started at the truck dealership.
Every day after work I felt knocked out from chest pain and anxiety.
I was tired of being cursed at, yelled at, and treated appallingly by the customers and management.
My husband and I talked about it, crunched some numbers and decided I could quit for a while.
The benefits I experienced after quitting were apparent after only 1 week:
- No more anxiety
- No more chest pain
- Energy levels increased
- Better mood
- My sex drive is back
I thought it would be a good idea to start this blog since writing has always been a therapy for me after getting burned out.
I know it’s not easy to quit your job, especially if you only have yourself to take care of you, but if you’re like me, and have someone who can foot the bill for a while, and is okay with you quitting, I say go for it. If your job is causing you more harm than good, then do yourself a favor and leave. Even if you don’t have anyone to help, create a plan to quit. Save up enough money for six months of bills and rent, then quit and do something you really want.
“If opportunity doesn’t knock, build a door.” – Milton Berle.
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